Career

Sabay provide Customer Service Monday to Friday from 8AM – 5:30PM

To professionally serve customers, properly handle complaints, and provide accurate information on Sabay and Sabay products. Customer Service works with Finance, Social Media, and Production departments to fulfill the customer’s need and resolve their issues. The Front Desk role serves all Sabay visitors in a professional and helpful manner.

RESPONSIBILITIES

• Provide friendly and professional customer service using multi-channel communication (e-mail, phone and face to face).
• Provide customers with accurate information about Sabay and Sabay Products​ (Sabay Leng, Sabay News, etc.); including correct contact information for the appropriate contact.
• Greet customers/visitors warmly and ascertain problem or reason for calling or visiting; then properly resolve the issue or connect them to the correct point of contact.
• Handle complaints, provide appropriate solutions and alternatives and follow up to ensure resolution.
• Deliver customers message to the specific person/team/department.
• Receive documents, handle properly, and deliver to the designated party.
• Share information and recommendations with other teams to improve customers experience with Sabay and Sabay products.
• Maintain a clean and professional appearance of the front desk and entrance/lobby area.
• Ad hoc tasks as assigned by line manager.

KEY REQUIREMENTS

• Excellent written and verbal communication skills. Able to express instructions concisely and respectfully. Proficient in Khmer and English.
• Strong organizational and prioritizing skills to coordinate and complete a diverse range of tasks on time.
• Interest in and willing to learn about games and other Sabay products.
• Exceptional interpersonal skills, with a friendly demeanor even in stressful situations.
• Self-management skills, especially in time management and motivation to complete tasks on time.
• Ability to use Microsoft Office, email, internet with a capability to become familiar with firm-specific programs and software.
• Reliable punctuality, to ensure business operates consistently on time.

HOW TO APPLY

Interested candidates are invited to submit your application to hr@sabay.com. Please clearly state the title of the position you are applying for as the subject of your email.

Key areas include:

• Compensation and benefits
• Compliance – internal and external
• Talent management – recruitment, onboarding, offboarding, retention, succession planning,
• Organisational culture and work environment
• Performance management processes and support
• Professional growth learning and development

Key Responsibilities:

Strategy and continuous improvement

• Propose and implement HR strategies on: compensation & benefits; compliance; talent acquisition, management & retention; professional development; employee relations & engagement; performance management and any other areas related to HR in line with company objectives and culture.
• Develop, implement and continuously improve HR strategies, systems, policies, processes & procedures in line with Sabay values and priorities.
• Actively contribute on the HR aspects of senior management and organisational strategies, plans and decisions through:
  • Analysis and assessments relevant to Sabay’s context and situation including data analysis
  • Insights and sentiments from staff
  • Identifying needs, gaps, and changes required in organisational staffing structure
  • Recommendations on feasibility and opportunities to improve or innovate
  • Taking a systemic approach to solving company wide needs
• Contribute to Sabay’s vision, mission, values and culture through input into corporate discussions and ensuring that these are reflected in our HR work internally and externally.
• Monitor and analyse regulation and best practice globally and locally (including trends and activities especially in similar industries, organisations) to enhance compliance, increase employer branding, and preempt changes.

HR Operations, systems, administration and services

• Plan, implement, and evaluate employee relations and human resources policies, programs, and practices.
• Working closely with finance, set and monitor budgets for HR and staff social activities; make adjustments and recommendations as required
• Working with tech and operations teams, recommend, design and improve HR management systems that enhance efficiency, accuracy, security and ease of use e.g. staff records and data management, approvals, performance reviews,  etc
• Set up, communicate and enforce systematic management processes to increase consistency and effective use of resources
• Ensure compliance and risk are appropriately managed including processes are completed on time and accurately e.g. NSSF, work permit, visas etc.
• Review and recommend compensation, benefits and reward structures so that they are market competitive, recognise contribution, cultivate desired behaviours, based on clear and transparent criteria,  e.g. salary scales, benchmarking, insurance and healthcare, etc 

• Direct recruitment strategies and activities to successfully sign appropriate candidates faster including: advertising and promotional campaigns, building relationships with and using external recruitment agencies (as needed) etc.
• Implement, evaluate and adapt onboarding processes, speeding up integration into the company, understanding their role and purpose, productivity, commitment, and connectedness.

Employee Relations and Manager support

• Socialise and advise staff and managers on the content and application of HR policies, procedures and other information.
• Provide guidance, interpretation and advice to line managers on their responsibilities including: staff relations and engagement, recruitment, onboarding, termination, handling sensitive or confidential matters, discipline, performance management and under performing staff, labour law and compliance as well as dealing with staff in a manner consistent with Sabay’s values, culture, policies and procedures.
• Active participation (with senior and line managers) in disciplinary, sensitive or difficult staff situations.
• Assist line managers to develop and lead the talent identification, talent development and succession management process through identifying staffing requirements; finalising job descriptions, ads and social media posts; recruiting, testing and interviewing; selection criteria and process; assessing and advising line managers on candidate selection;  etc.
• Assess and address company and employee needs for learning and development including skills gaps, professional development, new systems or process adoption, along with internal and external options for training.
• Identify, monitor, mitigate and resolve risks to staff (i.e. travelling to location, privacy, etc).
• Empower and liaise with staff/“workshop” representatives to identify concerns and suggestions from staff to raise for management consideration.
• Address employee queries and concerns; assess suggestions and complaints from staff and managers; summarise exit interviews; make decisions or recommendations balancing the staff and company needs.

Organisational Culture and Employee branding

• With senior managers, take the lead in setting company culture through role modelling and reflecting values in policies, systems and decisions.
• Work closely with management and employees to improve work relationships, build morale and increase productivity and retention.
• Coordinate employee involvement and social programs including celebrations, acknowledgements, activities and events etc.
• In conjunction with relevant teams, direct HR website and social media in order to achieve strategic HR goals (e.g. LinkedIn, Facebook, etc).
• Collaborate with others (such as social media, graphic design, video production, line managers etc) to create inspiring, entertaining and informative content to enhance the reputation and desirability of Sabay as an employer as well as promote available positions.
• In conjunction with senior management, brand staff, and/or other relevant stakeholders, ensure that our core beliefs and values are recognisable and appropriate in all messaging both internally and externally; and that Sabay brand is used in an appropriate and consistent manner across communications.
• Represent Sabay at corporate, recruitment and other external forums as required.

Team management and Collaboration

• Manage the HR team including recruitment, performance management, workload distribution, role modelling, mentoring and support.
  • Payroll and other payments are accurate and timely
  • Internal and external queries and requests from staff are responded to quickly and accurately; including generic HR email address (HR@sabay.com) and HR related job page and social media
  • Employee benefits are tracked and managed properly
  • Documentation regarding HR compliance, policies, employee records and other HR documents are up to date, accessible and stored securely
  • Compliance to labour law and other regulations is upheld
  • Recruitment and onboarding are conducted effectively and smoothly
• Provide oversight and guidance to HR team to ensure HR operations are carried out smoothly with particular attention that:
• Plan and meet appropriate timeframes and schedules; determine priorities to assign and delegate as necessary to manage appropriate workloads; ensure that the HR team delivers quality work on time.
• Listen to and ask questions to understand requests and concerns from others; Integrate needs and requirements from other technical disciplines into HR strategies and actions.
• Actively contribute to meetings, planning and decision making; proactively share and adjust possible solutions
• Proactive problem solving; Anticipate challenges or issues beforehand and raise them with relevant stakeholders
• Undertake ad hoc projects to support company initiatives
• Provide ad hoc HR advice or assistance for related companies (only when available)

Key Attributes required:

• This post is open to fluent Khmer speakers only
• Appropriate degree qualifications in human resources or related discipline, or equivalent professional experience.
• 5+ years of experience in HR, with progressively increasing responsibility in a similar sized company. Bonus: experience working in an adaptive or innovative environment
• Proven experience in planning, executing and monitoring:
  • Payroll, salary tax and payments
  • Labour law and other relevant legal regulations
  • Recruitment, onboarding, and retention
  • Performance management practices and support
  • HR policy, systems and processes
  • Organisational structure and classification of employees
  • Communication & complaints handling
  • Compensation, benefits – including salary scales & review
  • Learning and development
  • Bonus: Organisational development; international HR standards; workplace culture and environment;
• Track record of delivering results on time and with minimal supervision
• Ability to analyse data, identify trends and make contextually appropriate recommendations to guide organizational strategies and decisions
• Highly organized with the ability to handle multiple competing demands, people and projects simultaneously.
• Assertive problem solver: able to navigate complex or ambiguous environments, get answers and drive innovative fit for purpose solutions
• Strong interpersonal, trust and relationship building skills based on empathy and credibility to connect with employees at all levels. Bonus: experience in multi-cultural and linguistically diverse settings
• Autonomous and self motivated team player able to motivate and mentor staff as well as encouraging independent and innovative thinking
• Excellent written and verbal communication skills in Khmer and English. Bonus: Chinese
• Integrity and ability to maintain confidentiality at all times due to the handling of sensitive and confidential information.
• Service and people oriented approach, eager to support staff and find workable solutions
• Proficient with Microsoft Office and Proven Microsoft Office skills, with an ability to become
• familiar with firm-specific programs and software. Bonus: Previous experience using online tools, messaging and management software (e.g. Slack,)
• Ability and willingness to work outside of regular hours on occasion on evenings and weekends. Sabay offers Leave in Lieu for hours worked

HOW TO APPLY

Interested candidates are invited to submit your application to hr@sabay.com. Please clearly state the title of the position you are applying for as the subject of your email.

The QA Developer will review the automated testing codes written by developers to ensure sufficient code coverage and delivers the right tests to ensure functionality as specified in the project goals.

The QA Developer will design test scenario, setup continuous testing, run test and ensure positive test results before deployment.

Key Responsibilities:

1. Quality Assurance:

• Lead test strategy of assigned projects to ensure the quality of products
• Conduct software automated testing processes for unit, system, end to end integration test, data flow and customer experience test and product release sign-off
• Review requirement and design test plan and scripts
• Define necessary test automation, design automation flow, share implementation effort with software engineer
• Drive the velocity of product development together with scrum team
• Recommend for improvements to the testing processes
• Maintain version control and update schedule for major software used in projects
• Coach developers on automated unit and system testing
• Ensure quality practice of assigned scrum team using agile methodology

2. Continuous Integration/Continuous Development:

• Implement Continuous Testing pipeline into Gitlab CI/CD
• Ensure testing will be automated as much as possible
• Maintain base/core container images to ensure that security benchmarks are met and the latest stable, minimal OS and approved dependencies are used

Requirements:

• Minimum of 3 years of experience in software quality assurance, with 1 year leading team
• Knowledge in at least two of the preferred programming language – PHP, Ruby, Go, Javascript
• Experience and knowledge with web and mobile application development
• Experience with designing test plans and scripts
• Experience with automated testing, unit testing, integration testing
• Experience integrating testing into continuous testing pipeline would be a plus
• Deep knowledge of testing tools such as Selenium, Mocha, Jest, PHP Unit
• Ability to facilitate and coordinate the team and collaborate with developers

HOW TO APPLY

Interested candidates are invited to submit your application to hr@sabay.com. Please clearly state the title of the position you are applying for as the subject of your email.

The Head of Product Support is directly responsible for the development and implementation of operational strategies and provides timely recommendations and input into wider SDC strategies in relation to products published by SDC.

Leading a multi-disciplinary team (Product Support Department), the Head of Product Support oversees deployment of new products, development and upgrades of existing products, performance monitoring, and customer support for all products in coordination with internal product teams, supporting departments and/or external suppliers.

Salary range: $1,500 – $1,800

Key Responsibilities:

• Stay up to date about the market in Cambodia and the wider SEA region to anticipate and respond to changes in the market with regards to products published by SDC to ensure our products stay competitive
• Research and provide recommendations on new opportunities relevant to SDC
• Increase users’ satisfaction with the range of products provided by SDC as well as their experience using published products
• Develop indicators to monitor and analyze user behavior of SDC products; Liaise with other colleagues to implement systems for collecting data on user behavior
• Develop and ensure consistent application of processes and procedures for product deployment, updates and testing
• ensure customer support is able to resolve user issues that arise from using SDC products and coordinate with product developer to provide user feedback and bug reports
• Lead, support and manage the performance of direct reports including recruitment, induction, and objective setting, monitoring KPIs, establishing professional development plans, mentoring and coaching.
• Coordinate with other teams internal and external to ensure operation of the products will be to the highest satisfaction of users in alignment with company goals

Requirements: 

• Appropriate degree qualifications in business, management or related discipline, or equivalent business experience
• 4+ years of progressively responsible experience including proven experience in application publishing and product life cycle management
• Aptitude in critical inquiry, decision-making and problem-solving
• Proficient in analysis and performance/operation metrics
• Commitment to working with shared leadership and in cross-functional teams.
• Excellent interpersonal skills with experience in multi-cultural and linguistically diverse settings (Khmer, English, Chinese)
• Languages: Proficient in spoken and written Khmer & English. Chinese language skills a bonus
• Preferred the candidate who stay and live in Cambodia.

HOW TO APPLY

Interested candidates are invited to submit your application to hr@sabay.com. Please clearly state the title of the position you are applying for as the subject of your email.

* Multiple vacancies

Key Responsibilities:

• Develop and maintain responsive web applications, PWA using trending frontend technology such as React, VueJS, AngularJS.
• Troubleshoot and debug applications
• Build reusable and testable code and libraries for future use
• Conform to test-driven development practice by writing unit test, system test
• Collaborate closely with backend developers for API integration
• Contribute to the overall user experience of the products
• Gather and address technical and design requirement
• Create and maintain software documentation

Key Requirements:

• 2-5 years of relevant experience in frontend web or mobile app development
• A deep familiarity with TDD development process with tools such as Mocha, JsUnit, Jest
• Working knowledge of the general web landscape, architectures, trends, and emerging technologies
• Sound understanding of JavaScript (ES6), React.js, Redux, HTML5, CSS3, SASS
• A strong hand on React or VueJS and responsive design
• Able to cope with fast-paced working environment
• Passionate to grow and ability to learn new technology
• Solid understanding of full mobile development cycle

HOW TO APPLY

Interested candidates are invited to submit your application to hr@sabay.com. Please clearly state the title of the position you are applying for as the subject of your email.

This role leads the architecture of the project into a scalable and robust infrastructure using advanced technologies (such as microservices, API, SDK, advanced cryptography, scalable database solutions, and blockchain based storage).

In collaboration with Project Owners, the backend team leader defines project outcomes, planning and timelines so that projects are fit for purpose, completed in time and through the effective use of resources. The backend team leader ensures the quality of code and system architecture for scalability and resource optimisation developed by their team.

Key Responsibilities:

Project Management for Back End

• Oversee end to end development and execution – from design into production including automated testing and CI/CD process development
• Deliver fit for purpose code by confirming with Project Owner expectations and purpose of projects
• Detail and document clear project specifications for implementation and maintenance
• Ensure that projects are delivered efficiently and on time including resource and time plans e.g. sprints

Maintenance and service provision: fix bugs, updates, etc.

• Assess change requests from Product Owners
• Schedule and delegate tasks according to company priorities
• Ensure that changes respond and anticipate issues in a timely fashion

Collaboration and Technical expertise

• Work closely with the front-end team to provide robust and secure API for the customer facing product and ensure smooth integration between backend and frontend
• Monitor and stay up to date with industry best practice globally and locally, including web technology, language, framework, etc.
• Apply and/or recommend technology or management methodology which enhances team performance, project outcomes and/or organizational improvement

Team Management

• Communicate plans and expectations to team e.g. daily scrum, regular team meetings
• Manage staff including recruitment, performance management, workload distribution, role modelling, etc.
• Coach, mentor and share knowledge among the team from time to time and leading the team toward development best practice

Requirements:

• Minimum 4 years of development experience with strong knowledge in at least two programming language preferable – PHP, Ruby, Go, Javascript

• Experience leading a development team is a plus

• Experience with system architecture design (microservices and API design)
• Experience with developing ERD, DFD and use case diagrams
• Experience and knowledge with web technologies like – HTML5, CSS, Javascript and relevant frameworks (Node.js, Angular.js, React.js)
• Experience with QA, automated testing, unit testing, integration testing
• Working knowledge of NoSQL DBMS (like MongoDB) and column-oriented DBMS (like Clickhouse) for online analytical processing
• Ability to facilitate and coordinate the team to achieve the desired outcomes in the required timeframe
• Keen interest in complex problem solving, building large project

KEY RESPONSIBILITIES: 

Personnel Administration, Payroll & Benefits

• In conjunction with relevant teams, process payroll in a timely and accurate manner.
• Ensure employee data is accurate, complete, and up to date and maintain soft and hard copies of employee details.
• Prepare updates, reports and payments related to staff benefits e.g. seniority, insurance, NSSF
• Issue and monitor personnel administrative letter (e.g. staff mobility, employment certificate, etc.) and ensure accuracy and timely response to relevant stakeholders.
• Identify and escalate pay and other remuneration issues to management
• Maintain employee confidentiality of all employee information and documents.

Employee Services and Communication

• Provide all employees with accurate and timely information. This may include mass communications or responding to direct enquiries and questions.
• Distribute and explain policies and procedures of the organization to staff
• Assist line managers understand and follow good practice and procedures in all aspects of staff management
• Resolve and where necessary, escalate employee concerns and complaints for appropriate action
• Undertake research as required

Compliance

• Understand and stay up to date with relevant labour law and regulations as well as practices by other organisations to provide input to HR team and management to ensure that policies and practices are compliant

• Complete obligations under Labour Laws and regulations including new staff labour book, health check, staff in/out, visa extension and work permit for expat, apprenticeship, staff representative, etc.

Recruitment, On-boarding and Offboarding

• Support hiring managers in recruitment process such as: job descriptions, advertisements, communication strategies, key competencies, interview questions, testing, reference checks etc.
• Prepare contractual documents such as staff contracts, letters etc.
• Conduct on-boarding for all new employees: introduce benefits packages, company policies, and Health and Safety instructions.
• Conduct exit interview and perform off-boarding process
• Represent Sabay at events or recruitment initiatives e.g. forums, talks, networking, university drives etc as required

REQUIREMENTS:

• Bachelor’s degree in Human Resource Management or equivalent degree
• Minimum of 3 years of experience in recruitment, training, staff compensation and benefits management, personnel administration and/or HR compliance
• Demonstrated ability to follow and apply labour law and regulatory requirements
• Proven experience in processing payroll, preferably using Excel
• High levels of organization and attention to detail with past experience in administration and document management responsibilities
• Excellent time-management with ability to plan and prioritize work effectively
• Strong interpersonal and communication skills with Khmer and English proficiency (written and verbal)
• Ability to work independently with minimal supervision
• Integrity and ability to handle confidential information
• Service and people oriented approach, eager to support staff and find workable solutions

HOW TO APPLY

Interested candidates are invited to submit your application to hr@sabay.com. Please clearly state the title of position you are applying for as the subject of your email.

* Multiple vacancies

RESPONSIBILITIES

• Study and understand all facets of the media products and services being offered
• Approach potential clients through new leads, cold calls, existing relationships, promotional events, or other means
• Attend meeting with clients to understand their needs and get the business brief
• Determine clients’ current and future advertising and marketing needs, creating customized solutions and closing sales for retained and incremental revenue
• Research to understand the brand communication of certain brands
• Develop sophisticate sales proposals
• Deliver a skilled sales pitch to potential clients, either by phone or in person, in an effort to secure a sale
• Explain the benefits and potential audience of specific media offerings to potential clients
• Offering a price and negotiating around it
• Maintains excellent relationships with all clients and look for other business opportunity
• Facilitates successful sales by collecting client information and providing order information to related departments
• Track every deal made to ensure that it is completed accurately and on time
• Attend tradeshows, or participate in industry events or trainings

REQUIREMENTS

• Passionate and empathetic towards the customer experience
• Self-motivated, pro-active, results-oriented professional with an ability to work with minimal direction
• Diligent/detail oriented & organized
• Possesses the ability to create, maintain and enhance customer relationship
• Knowledge of the local and international digital media market with the ability to respond effectively to market direction, client needs and competition
• Deep relationships with local advertising agencies and clients
• Ability to establish rapport, develop credibility and sell ideas to senior management
• Must have the ability to maintain a professional approach with others in job-demanding multitasking and/or project support situations
• Strong communicator that is clear, concise and tailored to various audiences both verbal and written
• Excellent written and verbal communication in Khmer and English. Chinese an advantage

HOW TO APPLY

Interested candidates are invited to submit your application to hr@sabay.com. Please clearly state the title of position you are applying for as the subject of your email.

KEY RESPONSIBILITIES

• Control the network in Sabay office and ensure it runs smoothly
• Troubleshoot network and workstation problems
• Maintain and support all nodes LAN of the company office
• Maintain servers in the office, including backup and security
• Maintain documentation and camera system
• Setup and maintain antivirus for all hosts in LAN
• Manage and provide all IT service in the office
• Improve and automate the IT systems and IT processes in Sabay office
• Lead the IT Support Team and organize the work of the team
• Lead the recruitment for IT Support Team
• Data cabling in Sabay office
• Liaise with suppliers and other vendors
• Conduct in-house training on basic IT subjects
• Train the IT Support Team on industry best practices and technical topics
• May need to work outside of regular working hours for tasks that would otherwise affect the other Sabay employees

REQUIREMENTS

• At least 4 years of experience in IT support or LAN administration
• Experience in a leadership position
• Good experience in Windows, macOS, Cisco, virtualization
• Be able to check, diagnose and replace computer hardware
• Understanding of networks based on LAN and WAN on TCP/IP
• Ability to cope up and enthusiasm with new technology
• Ability to understand English (spoken, read and written)

HOW TO APPLY

Interested candidates are invited to submit your application to hr@sabay.com. Please clearly state the title of position you are applying for as the subject of your email.

RESPONSIBILITIES

• Create interesting and appealing video, written and other content by:
  • developing concepts, angles and stories that better suit target audiences
  • Researching, interview and analyse facts and information to ensure credibility
  • Summarise complex and long information into quick and easy to consume format
  • Creating concise, attractive, and innovative headlines and captions that attract audiences
  • brainstorming and collaborating with team for new ideas with commercial value
  • repurposing content for different mediums including video and social media
• Plan, deliver and evaluate media content plans for commercial and non-commercial purposes, including creating content and series
• Collaborate with other teams internally including creative, production, publishing, social media, and client servicing teams etc to determine reasonable deliverables and time frames, brainstorm content strategies for clients, highlight opportunities to adjust format or style to attract commercial sponsorship
• Stay up to date and integrate trends in social media (format, styles, tone and topics)
• Share and accept feedback on improving the quality of content (e.g. appeal, format etc)

REQUIREMENTS

• This post is open to fluent Khmer language applicants only
• Able and interested in making quality content (video and written articles), focusing on eSports and gaming topics.
• Bonus: Appropriate degree qualifications and/or professional experience in media, journalism, communications, or a related discipline, a bonus.
• Passion for digital content and interest in online and social media platforms
• Aware and up to date on current topics; curious and able to form and ask probing questions,
• Open and honest, willing to raise ideas and issues with others to find appropriate solutions
• Reliable and able to work autonomously to deliver against deadlines
• Strong time management skills, able to manage multiple people and projects simultaneously
• Team player who can build effective relationships across teams. Flexible and adaptive to negotiate and respect various stakeholders’ priorities
• Good interpersonal skills with experience in multi-cultural and linguistically diverse settings
• High level of clear written and oral communication skills. Proficient in Khmer and basic English communication required.
• Bonus: photography, story board creation and/or video creation skills or experience

HOW TO APPLY

Interested candidates are invited to submit your application to hr@sabay.com. Please clearly state the title of position you are applying for as the subject of your email.